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Return/Exchange Policy

*Please Note: All Face Masks are Final Sale * 

 

IF YOU DON'T LOVE WHAT YOU BOUGHT, YOU HAVE 7 DAYS (FROM DELIVERY DATE) FOR A RETURN OR 30 DAYS FOR AN EXCHANGE.
(exchanges are free, woop!)

 

RETURNS: 

We want to guarantee 100% customer satisfaction. Therefore, we allow returns on all full priced items. All items MUST be unworn, with tags and sanitary liner intact. If merchandise does not have tags attached to garment, we will charge your account an extra 10% restocking fee. 

Please Note: All shipping costs on returns must be covered by customer.

We will charge $8 on all returns to cover original shipping cost. 

Sale: Please scroll down and view "Sale Item"

 

EXCHANGES: 

We offer our customers the option to exchange unworn and undamaged items within 30 days of the delivery date. All items MUST still have the tags attached to the garment. When sending your order, please enclose the invoice with the item(s) you wish to exchange your purchase for. Once we receive the item, we will send your selected item(s) within two to three business days at no additional cost (Domestic orders only). 

*IF YOU NEED YOUR ITEM BY A SPECIFIC DATE PLEASE EMAIL US AT SALES@POEMASWIM.COM with deadline date and we will let you know how to proceed*

 

SALE ITEM:

Most sale items are eligible for exchange or store credit. 

It's simple, If you simply just do not like the item you purchased on sale, we allow you to exchange it for any other item or we can also give you store credit.

Sale items include, already reduced prices and sale event items which include promotional codes of 25% off or more. 

All items that are 50% off or more will be FINAL SALE! 

As for our Annual Sample Sale event, all sample sale items are final sale and may not be exchanged, nor returned. This applies to all $25 & $30 separates

 

DEFECTS:

In the unlikely event that the merchandise is damaged or defective due to manufacturing defects we will replace it at no additional charge.

We stand behind our product 100%! In the event that there is a defect in fabric or workmanship, we warrant our products for 6 months from the date of purchase. POEMA will repair or replace (with an identical or reasonably equivalent style) any product determined by POEMA to have a manufacturer's defect. This applies to Poema Swim items purchased through the Poema online store, Poema retail store or any other vendor found under our stockist page. If you have any questions regarding warranties please contact

customerservice@poemaswim.com(Subject: "warranty)

 

HOW IT WORKS:

Please email SALES@POEMASWIM.COM with your order number in subject. 

What to include in the e-mail:

1.) Order Number

2.) Item you would like to exchange/return

3.) For exchange: What style/color/size item you would like in exchange.

4.) Specific date you need item by.

When sending your order back please include form we provide you through email and item you would like in exchange.

Your exchange will be sent out within 24 hours of when we receive your package.

Returns may take up to 10 days. 

Please send it to:

POEMA SWIM 

RETURN/EXCHANGE (ORDER #)

2382 N federal Hwy

Fort Lauderdale, FL 33305

 

RETURN BY MAIL:

Please note, you MUST submit a request prior to sending your return back.

POEMA SWIM

Return Department (*Order Number*)

2382 N Federal Hwy

Fort Lauderdale, FL 33305

 

RETURN IN PERSON:

Stop by Poema Swim Fort Lauderdale:

2382 N Federal Hwy, Fort Lauderdale, FL 33305

 

For any other information regarding your order please email us at SALES@POEMASWIM.COM with your name and order number.