Click here to start a Domestic Return:
START RETURN or EXCHANGE (U.S.)
We want to guarantee 100% customer satisfaction. Therefore, we allow returns on all full priced swimwear within 7 days of delivery date. All items MUST be unworn, with tags and sanitary liner intact. If merchandise does not have tags attached to garment, we will NOT be able to process return. If you used a promo code please check if your order qualifies for a return. You may still get a full refund with our first time customer promo code of 15% off. Anything equaling to 25% off or more please see SALE below.
Please Note: All shipping costs on returns must be covered by customer.
All returns are subject to a $10 shipping/restocking fee.
International: Due to the length of shipping time, we do not accept returns from International orders.
Sale: Please scroll down and view "Sale Item" (This includes promo codes)
We offer our customers the option to exchange unworn and undamaged items within 30 days of the delivery date. All items MUST still have the tags attached to the garment. When sending your order, please enclose the invoice with the item(s) you wish to exchange your purchase for. Once we receive the item, we will send your selected item(s) within two to three business days at no additional cost (Domestic orders only).
International Orders: All exchanges must be covered by customer. Please ship item back to us and e-mail us tracking number. We will cover up to $10 to ship desired item back to you.
*IF YOU NEED YOUR ITEM BY A SPECIFIC DATE PLEASE EMAIL US AT SALES@POEMASWIM.COM with deadline date and we will let you know how to proceed*
Most sale items are eligible for exchange or store credit.
It's simple, If you simply just do not like the item you purchased on sale, we allow you to exchange it for any other item or we can also give you store credit.
Sale items include, already reduced prices and sale event items which include promotional codes of 25% off or more. This also applies to already reduced items that get an additional % off through promotional code equaling or above 25% off.
All items that are 50% off or more will be FINAL SALE!
As for our Annual Sample Sale event, all sample sale items are final sale and may not be exchanged, nor returned. This applies to all $25 & $30 separates
BLACK FRIDAY x CYBER MONDAY SALE are FINAL SALE!
In the unlikely event that the merchandise is damaged or defective due to manufacturing defects we will replace it at no additional charge.
We stand behind our product 100%! In the event that there is a defect in fabric or workmanship, we warrant our products for 6 months from the date of purchase. POEMA will repair or replace (with an identical or reasonably equivalent style) any product determined by POEMA to have a manufacturer's defect. This applies to Poema Swim items purchased through the Poema online store, Poema retail store or any other vendor found under our stockist page. If you have any questions regarding warranties please contact
For any other information regarding your order please email us at SALES@POEMASWIM.COM with your name and order number.