FREE RETURNS: We want to guarantee 100% customer satisfaction. Therefore, we provide free returns on all orders within 7 days of the delivery date. All items MUST be unworn, with tags and/or sanitary liner intact.
International Returns: Unfortunately, we cannot accept returns/exchanges internationally at the moment. However, we do offer free shipping for all international orders over $100. We promise to ship out your order within the next business day, however it may take up to 7-30 days to receive your order. Priority shipping is available at an additional cost.
Exchange Policy: We offer our customers the option to exchange unworn and undamaged items within 30 days of the delivery date. All items MUST still have the tags attached to the garment. The customer will be responsible for the initial shipping cost. When sending your order, please enclose the invoice with the item(s) being exchanged. Once we receive the item, someone from our team will inspect product(s) to ensure that returned item(s) has never been worn. Once we verify the merchandise is unworn and undamaged, we will send your selected item(s) within two business days at no additional cost (Domestic orders only).
In the unlikely event that the merchandise is damaged or defective due to manufacturing defects we will replace it at no additional charge.
If we receive merchandise that is worn or damaged, we will not be able to exchange it for any other item. We will send it back once customer covers shipping cost.
If merchandise does not have tags attached to garment, we will charge your account a 10% restocking fee.
In order to request a return/exchange, please contact us at email@example.com with your name, invoice number and reason for exchange.
All items must be sent to:Poema Swim
1723 Costa del Sol
Boca Raton, FL 33432